Nethaven

Privacy Policy

This policy explains how Nethaven handles personal and financial data across account sync, budgeting, portfolio, and planning features.

Last updated: June 21, 2026

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1. Scope

This Privacy Policy explains how Nethaven collects, uses, stores, and shares personal information when you use our website, mobile apps, and related services.

2. Information We Collect

Depending on your usage, we may collect:

  • Account details such as name, email address, profile data, and authentication metadata.
  • Financial data you provide or connect, including transactions, account balances, budgets, portfolio assets, debts, savings goals, and subscriptions.
  • Connected account metadata, sync status, and imported account details from our connection providers, including Plaid for bank accounts and SnapTrade for brokerages.
  • Optional crypto wallet addresses and related portfolio or transaction data when you choose to connect wallet tracking features.
  • Subscription and entitlement metadata used to manage Pro access and restore purchases through app stores, including data processed by RevenueCat for entitlement validation.
  • Notification and communication data such as device push tokens, email preferences, and support requests.
  • Device, diagnostics, and interaction data used to maintain service reliability, security, and product quality.
  • Support communications and feedback you send to us.

3. How We Collect Information

We collect information through multiple channels:

  • Directly from you when you create an account, complete onboarding, update profile settings, or enter financial information manually.
  • From connected providers when you choose to link external accounts, institutions, brokerages, or wallet data sources.
  • Automatically from app and device activity, such as diagnostics, performance signals, and feature usage events.
  • From app store and subscription infrastructure when purchases, renewals, or entitlement checks occur.

4. How We Use Information

We use personal information to:

  • Operate and improve budgeting, transaction review, portfolio tracking, and planning features.
  • Sync and organize financial data across connected institutions and devices.
  • Deliver transactional communications such as account verification, security, and product notifications.
  • Provide and administer Pro features, including subscription status and entitlement checks.
  • Provide customer support, onboarding, and product updates.
  • Prevent fraud, enforce our terms, and maintain platform security.
  • Meet legal and regulatory obligations.

5. Legal Bases and Consent

Where required by law, we process information based on your consent, our contractual obligations to provide the service, legitimate interests in running and securing Nethaven, and legal compliance requirements.

When processing is based on consent, you can withdraw that consent through available in-app or web controls, or by contacting us, subject to legal or contractual limitations.

Where personal data (for example, bank transaction data received from Plaid) is transferred from the European Economic Area, the United Kingdom, or Switzerland to the United States, we rely on recognized transfer mechanisms such as the European Commission's adequacy decision for the EU-U.S. Data Privacy Framework and standard contractual clauses, supplemented by appropriate safeguards.

6. Sharing of Information

We do not sell your personal data, and we do not share it with data brokers. We may share information with:

Any third party that processes personal data on our behalf is expected to provide protections consistent with this policy and applicable law.

  • Service providers that help us run Nethaven, including hosting, authentication, customer support, and communications tooling.
  • Financial integration partners when you choose to connect bank or brokerage accounts, including Plaid (bank account and transaction data) and SnapTrade (brokerage connections).
  • First-party analytics and product telemetry infrastructure, including OpenPanel (web analytics), Vexo (mobile product analytics), and Firebase Crashlytics (crash diagnostics), used to understand performance, diagnose crashes, and improve the product experience. We do not use this data for advertising or to track you across other companies' apps or websites.
  • Subscription and billing partners such as Apple App Store and Google Play, plus RevenueCat, which we use for entitlement validation and restore support.
  • Notification infrastructure providers used to register push tokens and deliver account, security, and product notifications.
  • Market and asset data providers when needed to display prices, balances, valuation, or portfolio context.
  • Legal authorities or counterparties when disclosure is required by law or to protect rights and safety.
  • A successor entity in connection with a merger, acquisition, restructuring, or asset transfer.

7. Tracking and Cross-App Tracking

Nethaven does not track you. We do not link the data we collect from the app with third-party data for advertising purposes, and we do not share your data with data brokers.

We do not use advertising identifiers (such as the IDFA), and we do not track your activity across apps and websites owned by other companies. Because we do not engage in tracking as defined by Apple's App Tracking Transparency framework, the app does not present an App Tracking Transparency permission request.

The analytics we use is first-party and limited to operating, securing, and improving Nethaven. On the web, analytics scripts do not load at all until you accept analytics via the consent banner. You can change your choice at any time in Privacy Settings.

8. Data Retention and Deletion

We retain information for as long as needed to provide services, satisfy legal requirements, resolve disputes, and enforce agreements. Retention periods vary based on account status, data type, and legal obligations.

You can initiate account deletion in the mobile app through Settings > Delete Account. If you cannot access the app, contact support@nethaven.app. When you delete your account, we propagate that deletion to the processors that hold your data on our behalf — for example, we revoke your Plaid bank connections via Plaid's /item/remove API and delete your RevenueCat subscriber record. We may retain limited records when required by law.

9. Security

We apply technical and organizational safeguards designed to protect personal data, including access controls, secure transport, and monitoring.

No method of storage or transmission is fully guaranteed, but we continuously work to reduce risk.

10. Your Choices, Controls, and Rights

Depending on your location, you may have rights to access, correct, delete, or export certain personal information and to object to specific processing activities.

You can also manage key privacy controls directly in the app, including:

  • Analytics control: mobile users can disable analytics tracking in Privacy Settings. Web users set their analytics preference via the consent banner and Privacy Settings page.
  • Notification control: you can change push notification preferences in-app and at the operating system level.
  • Connection control: you can disconnect financial institutions or revoke third-party connections.
  • Account deletion: you can request deletion from within the app as described above.

11. Children and Eligibility

Nethaven is intended for individuals who are at least 18 years old and is not directed to minors.

12. International Data Transfers

If you use Nethaven from outside the region where our systems are operated, your information may be processed in other countries with different data protection laws.

13. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be reflected by an updated Last Updated date on this page.

14. Contact

For privacy questions or requests, contact support@nethaven.app.